Privacy policy

The data controller is GLORIA BALENSI, a sole trader whose registered office is located at 85 rue d'Aboukir 75002 Paris, France. This entity is represented by its Managing Director, Mrs Gloria Balensi.

The GLORIA BALENSI website is hosted in France by IONOS. Subsequently, GLORIA BALENSI may share information with its affiliates in accordance with the warranties set forth in this Policy.
All transactions made through the online store of this website are carried out exclusively by GLORIA BALENSI, and all marketing communications are sent directly to you by this same entity.

If you wish to contact GLORIA BALENSI or its Data Protection Officer (DPO), please send an e-mail to the following address: contact@gloriabalensi.com.

Personal data is defined as any information concerning a natural person who is identified or identifiable, directly or indirectly, by means of an identification number or one or more elements specific to that person, such as surname, first name, date of birth, customer or order number, photograph, etc.
GLORIA BALENSI collects personal data as follows:

2-1 Age requirements for using the GLORIA BALENSI website and collecting personal data

The GLORIA BALENSI website is dedicated to the sale of articles, requiring that customers or prospects be at least 16 years old to communicate their personal data. Therefore, GLORIA BALENSI does not acquire data from children under the age of 16. In the event of an error involving the collection of such data, it is imperative to inform GLORIA BALENSI immediately (via contact@gloriabalensi.com) in order to ensure their deletion.

2-2 Direct collection

This covers information collected online on our website, as well as on other digital platforms and applications, or in-store. Examples include creating an account, subscribing to the GLORIA BALENSI Newsletter, placing an order and applying for a job. Mandatory fields are those not specified as optional. The omission of these fields may potentially restrict access to our products or services. The other optional fields are intended to help us get to know you better, so that we can provide you with a more personalized service

2-3 Indirect collection

GLORIA BALENSI also indirectly collects information about you when you visit the GLORIA BALENSI website, its applications or other digital platforms. This collection is essential to the proper technical operation of the site, to the quality of your browsing, and allows GLORIA BALENSI to perform analyses in order to better serve you and personalize the services offered. This information, collected indirectly, includes :
- Technical information relating to your browsing of GLORIA BALENSI websites, used for connection purposes and to identify your country/city by geolocation (such as IP address and cookies).
- Data relating to your online profile and website use (such as tracking your site navigation and recording products placed in the shopping cart).
- Personal data obtained via media platforms and social networks (for example, when you follow GLORIA BALENSI pages on social networks, information designated as public and visible to all from your profile on these social networks).

The processing of your personal data is essential for us to comply with the laws and regulations in force in our sector of activity and in the field of sales. Furthermore, this processing is of crucial importance for the execution of the sales contract concluded with our customers, as well as for the provision of a website, applications, or any other online service to our potential and existing customers. The aim of these platforms is to support and conclude the sales contract in the best possible way.

This processing of your personal data is essential for the efficient operation of GLORIA BALENSI, whose core business is to make sales and offer you high-quality, personalized products, services and after-sales support. GLORIA BALENSI has a legitimate interest in carrying out its activities by guaranteeing a high and personalized quality of service. In addition, the processing of personal data by GLORIA BALENSI is necessary for the execution of concluded sales and services related to these sales.
GLORIA BALENSI may use your personal data for the following purposes:
- To enable you to browse the GLORIA BALENSI website and access your customer account;
- Provide you with detailed information about our products and services;
- Facilitate the purchase of GLORIA BALENSI products in our boutiques;
- Provide access to our after-sales services;
- Subject to your consent, provide you with personalized offers that take into account your needs and preferences;
- Gather your opinion on GLORIA BALENSI products and services;
- To compile statistics and carry out financial and commercial studies;
- Keep you informed of the latest collections, campaigns and events through GLORIA BALENSI communications (by e-mail, post, SMS, and third-party media platforms);
- Meet legal and administrative requirements;
- With regard to applications: recruit and select candidates.

4-1 Within GLORIA BALENSI

Your personal data will be accessible only to those employees who require this information to carry out their duties. These employees must be authorized and have a secure connection to the processing system.Thus, as an existing or prospective GLORIA BALENSI customer, only GLORIA BALENSI employees who are part of the teams essential to holding and processing your information, such as members of the Digital teams responsible for Customer Relations, will have access to your personal data.If you have submitted a job application, only Human Resources employees in charge of the recruitment process will have access to your data.

4-2 Outside GLORIA BALENSI

Your personal data will not be disclosed to third parties, except to GLORIA BALENSI entities located in France, for the purposes mentioned above, and to our trusted service providers (such as IT maintenance, security and support providers, hosting providers, payment service providers, etc.) acting on behalf of GLORIA BALENSI. These interactions are based on secure contractual agreements that impose stringent data protection obligations.
GLORIA BALENSI may also be required to transfer personal data to third parties if requested to do so by competent authorities, in accordance with applicable laws and regulations.
In the event of a merger or sale, your personal data will be permanently transferred to our successor.

GLORIA BALENSI does not transfer your Personal Data abroad. However, if such a transfer were to be implemented, notably outside the European Union, it would be carried out with appropriate guarantees and in compliance

In order to provide you with high-quality, personalized services, GLORIA BALENSI must retain your personal data for as long as is necessary to provide these services and meet its legal obligations. Retention policies vary depending on your status:

6-1 If you are a GLORIA BALENSI customer:

Due to the quality and nature of GLORIA BALENSI products and services, life cycles, purchase cycles and after-sales service require special attention and adapted timeframes. Your customer account data is therefore kept and used for a maximum period of 3 years from your last purchase or interaction with the GLORIA BALENSI brand (such as a customer service request or participation in an event). At the end of these 3 years, GLORIA BALENSI may contact you to find out if you wish to continue receiving information about offers, news and events. Data relating to previous transactions with GLORIA BALENSI is archived for periods that may vary depending on the type of data, but not exceeding 10 years, in order to meet administrative and legal obligations. After this period, the data will be destroyed.

6-2 If you are a GLORIA BALENSI prospect:

This applies if you have requested information about GLORIA BALENSI but have never made a purchase or created a GLORIA BALENSI customer account. The data that you have agreed to send us when registering for our Newsletter is kept for a period of 3 years from the date of collection of your data. This period is renewed for each interaction with GLORIA BALENSI (for example, participation in an event). At the end of these 3 years, GLORIA BALENSI may contact you to find out if you wish to continue receiving information on its offers, news and events.

6-3 If you are a candidate for professional opportunities within GLORIA BALENSI :

Your data will be kept for 2 years from the date of your application.

6-4 Credit card details:

Credit card details linked to a payment are kept for 13 months by a secure payment service provider./p>

GLORIA BALENSI has implemented appropriate technical and physical measures to ensure the confidentiality and security of your personal data. GLORIA BALENSI's computer systems are physically and electronically protected in accordance with current standards. Procedures for controlling access to premises, computers, servers and software are rigorously implemented. In addition, the physical and electronic safeguarding of collected data is implemented in full compliance with current French legislation on the protection of personal data and market standards.

GLORIA BALENSI employees who have access to your personal data by virtue of their duties are subject to strict confidentiality obligations.
However, please note that no data transmission over the Internet is 100% secure, and all information communicated online can potentially be intercepted and used by non-destined third parties.

- Right to information: You have the right to be informed about how your personal data is processed.
- Right of access and rectification: You have the right to confirm whether your personal data is being processed, to access it and to obtain a copy. You also have the right to rectify, update or supplement this data.
- Right to erasure: In certain cases, you have the right to obtain the deletion of your personal data. However, this right is not absolute, and GLORIA BALENSI may have legal or legitimate grounds for retaining this data.
- Right to restrict processing: In certain situations, you have the right to obtain a limitation of the processing of your personal data.
- Right to data portability: You have the right to receive your personal data, which you have provided to GLORIA BALENSI, in a structured, commonly used and machine-readable format. You may also transfer them to another data controller, provided that the processing is based on your consent or on the performance of a contract, and that this is carried out by automated means.
- Right to object to processing: You have the right to object at any time to the processing of your personal data for commercial prospecting purposes.
- Right to lodge a complaint: In the event of a breach of data protection laws and regulations, including the RGPD, as well as any other applicable national or regional law, you have the right to lodge a complaint with the competent supervisory authorities.
To exercise these rights, please contact GLORIA BALENSI by contacting the GLORIA BALENSI Data Protection Officer (email: boutiquelingerielechat.com) and providing the information necessary to confirm your identity, such as your first name, last name, email address, or any other relevant information. To ensure the security of your data, proof of identity may be required before your request can be processed.
You also have the option of unsubscribing from our newsletter, mailings or SMS messages at any time. You can do this by unsubscribing from the Newsletter in your customer account, by clicking on the unsubscribe link included in each email, or by contacting Customer Services at contact@gloriabalensi.com to request that you no longer receive the newsletter, mailings or SMS messages

Cookies are files that record small amounts of data relating to your use of the site (including your IP address) on your computer's hard drive. The data collected by the cookies used on the site are anonymous and do not include any personal information.

9-1 Cookies generated by GLORIA BALENSI

The cookies generated by our server have various functions. Some are essential to the operation of our website, in particular for orders, while others are used to monitor traffic on the site, identify visitors' centres of interest, carry out analyses and adapt the personalisation of the site and advertising offers accordingly. By storing information about your previous visits, these cookies also make your access to the site faster and more efficient.

9-2 Cookies generated by third-party companies

We may integrate third-party computer applications on our site, enabling content on our site to be shared or opinions on our products to be expressed via social networks (e.g. Facebook, Instagram, etc.) or websites (e.g. Youtube, etc.). This is done in particular via share buttons, ‘like’ buttons or the writing of comments. These social networks and websites may identify you when you browse their applications integrated into our site. GLORIA BALENSI has no visibility or control over the use and processing of your personal data by these sites. We recommend that you consult their own personal data protection policies.

9-3 Management and control of cookies

Most Internet browsers accept the use of cookies by default, and by accessing the site, you consent to this use. However, you can modify your browser settings to control the use of cookies or deactivate them. It is important to note that if you choose this option, the site may not function properly or at all. The methods for modifying these settings vary according to each browser (such as Internet Explorer, Firefox, Safari, Chrome, etc.), and we recommend that you consult your browser's ‘Help’ menu for further information.

9-4 Cookie retention period

Cookies managed by GLORIA BALENSI are kept for a maximum of 13 months.

By browsing the GLORIA BALENSI website, you consent to the collection and use of your data in accordance with the terms described in this Privacy Policy. This policy reflects current business practices within GLORIA BALENSI. In the event of a change or update, the revised version of the policy will be published on the gloriabalensi.com website, together with the date of the last update.

30th March 2025