FAQ

Creating a customer account allows you to benefit from numerous advantages:
- Privileged access to our online events, exclusive offers and private sales.
- Easier ordering by registering your contact details.
- Real-time tracking of your current orders.
- Complete history of your previous purchases.
- Easily modify your personal information and password.
- Register multiple delivery addresses.
• Accès à vos bons de réduction et avantages fidélité.

From the home page, click on the “My account” icon in the top right-hand corner. Select “Create an account”, fill in the form with your personal details, then validate.

Click on the “My account” icon at the top right of the page. Enter your e-mail address and password, then click on “Login”.

From the “My account” icon, click on “Forgot password?”. Enter the e-mail address associated with your account: you'll receive a temporary link to set a new password.

If you encounter a connection problem, please contact our customer service department by e-mail at contact@gloriabalensi.com. We'll get back to you as soon as possible.

Unfortunately, it is not possible to merge several accounts, as each account is linked to a unique e-mail address. To accumulate loyalty points, we recommend that you use a single e-mail address.

Simply send us your new e-mail address by e-mail to contact@gloriabalensi.com, stating your first and last name. We'll make the change for you.

Yes, we attach the utmost importance to the security of your personal information. Your data is protected by advanced encryption technologies and processed in strict compliance with the RGPD. You can consult our privacy policy for more information.

To order, log in to your account (or continue as a guest), add the items you want to the shopping basket, then click ‘Checkout’. Then simply follow the steps: personal details, delivery address, delivery method, then payment. Once your order has been confirmed, you will receive a confirmation e-mail.

Try disconnecting, then clearing your browser's cache and history. If the problem persists, contact us at contact@gloriabalensi.com.

Log in to your account, then go to ‘Order history and details’. Click on ‘PDF’ next to the order in question to download your invoice.

Once you have logged in to your account, go to the ‘Order history and details’ tab. Here you will find all your purchases.

Preparation of your order generally takes between 1 and 3 working days. This time may be slightly longer during busy periods (sales, promotions, etc.).

If you have placed a wrong order, please contact our customer service team as soon as possible by e-mail at contact@gloriabalensi.com. We will do our best to adjust your order before it is dispatched.

Yes, personalised creations are a pleasure, especially for events such as weddings. Just get in touch to discuss your specific needs and wishes.

Yes, you can offer a gift card for any amount. It is sent by e-mail, accompanied by a neat visual and a code to be used directly on the site 👉 here

- In the case of a bank transfer, the order will be processed as soon as payment is received.- If your payment by card or PayPal is refused, please contact your bank or try another method of payment.

Try disconnecting, then clearing your browser's cache and history. If the problem persists, contact us at contact@gloriabalensi.com.

You can track the progress of your parcel by clicking on this link: 👉 Order tracking.
Simply enter your order reference (e.g. QIIXJXNUI#1) and your e-mail address.

We recommend that you first check with your neighbours, the caretaker or your post office. If you can't find it, contact us quickly at contact@gloriabalensi.com.

- Colissimo point relais: delivery within 48 hours of dispatch
- Chronopost express point relais: delivery within 24 hours of dispatch
- Mondial Relay at home: delivery within 72 hours of dispatch

Yes, you can specify a delivery address different from the billing address when you finalise your order.

Delivery is free for orders over €100 in France and Belgium.

You have 14 days from receipt of your order to return an item. The item must be new, unworn and in its original packaging. Please also enclose the invoice or delivery note in your parcel.
Return costs:
- France & Belgium :
- Free for orders over €100
- €7 charge for orders below this amount
- Other countries :
- Return postage is at the customer's expense

Return address :
GLORIA BALENSI
85 rue d'Aboukir
75002 Paris, France

1. Log in to your account
2. Go to ‘My order history and details'.
3. Select the order concerned
4. Tick the items you wish to return and indicate the reason why.
5. Click on ‘Request a return’.

Send an e-mail to contact@gloriabalensi.com with photos showing the defect. We will guide you through the returns process.

Yes, we offer exchange for the same model in another size or colour, subject to availability. If you require a different product, you will need to return the original item and place a new order.

- In the event of an exchange, your loyalty benefits will be retained.
- In the event of a refund, the discount used is recalculated on a pro rata basis and the corresponding points are not credited back.

Refunds are made within a maximum of 15 days of receipt and verification of your return. Bank processing times vary depending on the bank (between 2 and 3 working days, or at the end of the month for deferred debit cards).

If an item is missing from your order, this means that it was unfortunately out of stock. The refund will automatically be made to your payment method. If in doubt, please contact us.

Yes, each piece of jewellery is meticulously crafted entirely by hand, in small series or one-off pieces. Each creation is assembled in the workshop with particular attention to detail.

The jewels are made from natural freshwater baroque pearls, fine stones and 18-carat gold-plated stainless steel. They are designed to last and resist water, while retaining their sparkle.

No, each baroque pearl is unique in its shape, size and nuances. It is this uniqueness that gives each piece of jewellery its precious, authentic character.

The scarves are printed in Italy on high-quality silk, then carefully made in Lyon. They are designed as timeless, elegant fashion accessories in the French style.

We offer a selection of leather pieces, handcrafted in very small quantities. Each model is unique or produced in a very limited edition, to guarantee its exclusivity.

To preserve their brilliance, we recommend avoiding prolonged contact with water, perfumes or chemicals. It's best to store them in a dry place. Even though they are hard-wearing, gentle care will ensure they last a long time.

Yes, the materials used, particularly stainless steel, are hypoallergenic and suitable for sensitive skin. Particular attention is paid to the choice of components to guarantee comfort and safety.

Add the products of your choice to your basket. At checkout, enter the promotional code in the field provided. Make sure the code is still valid before finalising your order.

You can unsubscribe at any time
- By clicking on ‘Unsubscribe’ at the bottom of any e-mail you receive
- Or by sending a request to contact@gloriabalensi.com

Yes, some pieces can be discovered at designer fairs that we attend throughout the year. To be informed of future dates and venues, simply subscribe to the newsletter.